Right of return

Return Policy – Muse & Mirror

At Muse & Mirror, we handle each return individually and with care. We believe in the quality of our products and want you to be completely satisfied with your purchase. Our team is committed to treating you fairly and kindly — and we trust you’ll do the same.

How to Request a Return

To initiate a return, please email our support team at help.musemirror@gmail.com with the following details:

  • Your order number

  • The item name or SKU

  • Reason for the return

Our team will guide you through the next steps.

📍 Important:
Returns sent to an address not provided by our team will not be accepted.

Return & Exchange Policy

We take pride in the craftsmanship and quality of our garments. However, if you're not satisfied, we accept returns for eligible items purchased directly through our website within 30 days of receiving your order.

📦 Please note:
Muse & Mirror does not cover return shipping costs unless the item is defective or incorrect.

Once your return is received and inspected, your refund will be processed within 5 to 7 business days.

Return Conditions

To qualify for a return, items must be:

  • Unused

  • Unwashed

  • In perfect condition

  • In their original, undamaged packaging

Items showing signs of wear, damage, or alteration may not be eligible for a return.

Return Shipping Costs

Muse & Mirror will cover return shipping costs only in the following cases:

  • Damaged or defective items

  • Missing items from your order

  • Incorrect colour or size sent

📩 Please notify us within 7 days of delivery so we can assist you promptly.

Refunds

Refunds will be issued for the value of the merchandise only.
Original shipping costs (including express or international delivery) are non-refundable.

Final Sale Items

Products purchased using discount codes or automatic discounts are considered final sale:

  • No returns, exchanges, or refunds

  • Sold as-is

  • No exceptions after the purchase is complete

Please review your order carefully before confirming your purchase.

Restocking Fee

For returns of non-defective items, a 15% restocking fee will apply to cover handling and repackaging costs.

Need Help?

If you have any questions or concerns, don’t hesitate to reach out to us at help.musemirror@gmail.com — we’re always happy to assist you 💛